| 1. What is Commercial Open Source? |
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| Commercial Open Source (COS) is based on the value Open Source software delivers to corporate buyers and the realization that existing commercial CRM applications are overpriced relative to the actual engineering dollars required to build these applications. The Commercial Open source model offer Greater Innovation, Better Quality, Less Risk & Faster Payback. |
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| 2. What type of training programs does Tetra offer? |
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| Tetra offers 8 hours of free online training on Standard Packages. However, it also depends on the project size and total no of users. We use Remote Desktop Sharing Facilities for online training. |
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| 3. Is there any restriction for user creation? Do I have pay extra charges for more users? |
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| The charges are one time and also with unlimited user account creations facility. In this one time cost we map sugarcrm with your business needs, create and define Roles etc. For any customization we charge 20 USD/Hour. |
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| 4. Can sugarcrm be integrated with other packages? |
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| Yes, Sugarcrm can be integrated with financial packages like ERP, E-commerce packages like oscommerce, VOIP & Help Desk like OTRS. |
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| 5. Do you offer consultancy services? |
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| Tetra does offer consultancy services at the cost of 20 USD/Hour for sugarcrm installation, configuration, integration and customization related issues. |
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| 6. Whom do I contact for support? |
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| Please post all your support-related queries to support@tetrain.com and we will respond within 4 hours. A ticket will be generated to your query along with reference no and we will react to your query accordingly. For any other query please send a mail at Email: info@tetrain.com |
