Linux Severity Levels
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| Linux Severity Levels |
| Severity |
Description |
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Severity 1
When the error directly effects the service |
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Severity 2
When the error effects the service and causes inconvenience but the services can continue in restricted fashion |
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Severity 3
No loss of service, only service enhancement is requested |
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| Severity Definitions and response Guidelines |
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| Severity 1 |
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Total loss of service is there through system crash |
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Use of the software totally stopped |
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Use of software is impacted so heavily that work cannot continue |
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System data is corrupted |
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Severity 2 and 3 request unattended during time specified in SLA |
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| Severity 2 |
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Some important features which are critical are effected |
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Use of software is seriously hampered |
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A minor loss of service is there |
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Severity 2 request unattended during time defined in SLA |
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| Severity 3 |
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A request of information is there |
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A feature enhancement request is there |
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Documentation clarification regarding software is there |
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There is no impact on software functioning |
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