Empower Your Customer Support Team with Our iHelpdesk Software.

This software has completely transformed how we handle support requests. The automation features saved us countless hours, and our customer satisfaction has never been higher.

Why Choose Our iHelpdesk Software?

ü  Increased Efficiency: With automated workflows and seamless communication, your team can resolve issues faster and focus on high-priority cases.

ü  Better Customer Experience: Provide customers with quick, personalized responses and self-service options that reduce wait times and increase satisfaction.

ü  Scalability: Whether you have a few or hundreds of support agents, our software scales with your needs, ensuring smooth operations as your business grows.

ü  Easy Integration: Integrates effortlessly with your existing tools like CRM systems, live chat software, and social media platforms.

ü  Cost-Effective: Save money by reducing manual work, improving response times, and retaining customers with better service.

Main Features of iHelpDesk Software:

1.     Ticket Management

o   Automatically create, categorize, and assign tickets to the right team members.

o   Prioritize issues based on urgency and customer impact.

2.     Multi-Channel Support

o   Manage inquiries from email, mobile, live chat, , and more in one place.

o   Respond instantly, no matter where your customers reach out from.

3.     Knowledge Base Integration

o   Build a self-service knowledge base for customers to find answers quickly.

o   Empower your customers with instant solutions for common problems.

4.     Automated Responses and Workflows

o   Set up automatic replies for common queries.

o   Automate routine tasks and reduce manual intervention, so your team can focus on complex issues.

5.     Mobile App Android

o   Apps for Agent – Same Web Application

6.     Asset Management

o   Classes with Dynamic fields

o   Bulk import of Config items

o   Reports of Class Name/AMC/Warranty Expiry/Deployment State

o   Notification of AMC/Warranty Expiry

o   Linking Assets with Service /FAQ /Ticket Automation / Assets

7.     Analytics & Reporting

o   Get actionable insights through detailed reports on ticket volume, response times, and customer satisfaction.

o   Use the data to improve processes and enhance your team's efficiency.

8.     Customizable Dashboards

o   Customize your dashboard to track relevant metrics, ticket status, and key performance indicators (KPIs) at a glance.

o   Ensure you're always on top of your team’s performance.